Hi, this 2 month old laptop shuts down and reboots very frequently with "thread stuck in device driver" message.
I read on several forums that this could be caused by a out of date BIOS or GPU driver.
GPU drivers were OK, so I ran HP Support Assistant which indicated that a BIOS update (sp79666.exe) was available and it wasimportant to install it.
The exe unpacked OK but after the EULA froze with this error message:
Fine, so I click on OK and the window freezes with "next" & "cancel" buttons greyed out.
The first time I ran the sp79666.exe, I got to the next screen - select: "update / write to USB / save to file"
- I selected "update" and the laptop went directly into reboot with the "thread stuck in device driver" message.
Now the utility is stuck with the crazy error window and that's all it will do.
Can any of you successfully run this utility?
Thanks